Lotto Spot Retailer Support

Lotto Spot retailers are important partners in the business of Manitoba Liquor & Lotteries (MBLL). This section of the MBLL Partners website is provided to quickly connect you to the support you need, either as an existing Lotto Spot retailer or if you want to become a Lotto Spot Retailer.

How can we help you?

TICKETS, SUPPLIES AND GENERAL INQUIRIES

Please contact MBLL’s Lottery Order Desk for the following:

Scratch tickets
Breakopen tickets
Terminal supplies
Existing order queries
Missing product
Tickets not issued
Product returns
Credits or buybacks

MBLL Lottery Order Desk
1390 Pacific Ave., Winnipeg
Hours: 8:00 am – 4:30 pm, Monday – Friday
Phone: Winnipeg (204) 957-2579, Toll Free (800) 782-0367
Email: Lottery.orderdesk@mbll.ca

CONTACT MY MBLL SALES REPRESENTATIVE

Your MBLL Sales Representative can help you with a wide range of operational needs, including:

Commissions
Sales Reports
Retailer Directives
Agreements
Legal Questions

If you don’t have the phone number for your MBLL Sales Representative, please call (204) 957-2579 for assistance.

TECHNICAL SUPPORT

Please consult your Ticket Terminal Operators Guide for general information about the functioning of your lottery terminal. If your terminal is down, you’re experiencing technical difficulties, or you need a replacement copy of the guide, please contact:

WCLC Retail Spot
Phone: Winnipeg (204) 947-9432, Toll-Free 1-800-665-0133.

STAFF TRAINING

Training for yourself and your staff is available at https://mbll.lottolearn.ca/Home

Simply create your account and sign up for training using a personal e-mail address and the SysID from your lottery terminal. Further information can be found in the LottoLearn brochure.

You can also call MBLL Lottery Training at 204-957-2500 ext. 5555 or send us an email to: Lottery.Info@mbll.ca

REPORT A THEFT

If you’ve experienced a theft at your store you should:

Immediately call WCLC Retail Spot to report any missing tickets or damage to your equipment.
Call the police to report the theft, as you will need the police report for any insurance claims.
Contact your MBLL Sales Representative directly or call the Lottery Order Desk at (204) 957-2579. You can also e-mail: Lottery.Orderdesk@mbll.ca.

CUSTOMER ASSISTANCE

The following links are provided to help you assist your customers:

The winning lottery numbers.

Visit wclc.com or call the Lottery Winning Numbers Line: 204-780-LUCK (5825)

Information about playing specific games.

Information about all lottery games can be found at wclc.com.

Information about how to claim a prize.

Please note the following when answering questions from customers regarding prize claims:

Prize Claim information can be found on the reverse of every Lottery Ticket sold in Manitoba. If it is a ticket from a non-WCLC Canadian jurisdiction (ex. British Columbia, Ontario, etc.) there is also prize claim information printed on their tickets.
You cannot cash a ticket from any jurisdiction other than WCLC (Manitoba, Saskatchewan, Alberta, NWT, Yukon and Nunavut).
If you validate a major prize, your terminal will freeze and WCLC Player Care will call your store to obtain the winner’s information.
Please ensure your store phone numbers are up-to-date with your Lottery Representative to expedite this process.
Any other questions can be directed to WCLC Player Care at (800) 665-3313.

TRANSFER STORE OWNERSHIP

If you are selling your store and have a Lottery terminal, you should:

Call your Lottery Sales Representative to perform a change of ownership, or to assist with the shut down of your business.

We prefer at least one month notice prior to the change, so that all approvals and paperwork can be processed, and your outstanding scratch ticket stock can be transferred to the new owners, or removed and credited.